Privacy Policy

Our Privacy-First Commitment

CallSafe is built on the principle of complete customer anonymity. Our entire platform is designed to enable customers to contact businesses without sharing any personal information, including phone numbers. This privacy policy explains how we achieve this goal and what minimal data we collect to operate our service.

What Makes CallSafe Different

Unlike traditional calling services, CallSafe is specifically designed for anonymous communication:

• No phone numbers are exchanged or stored
• Customers remain completely anonymous unless they choose otherwise
• No registration required for customers to make calls
• No tracking or profiling of individual customers
• Calls cannot be linked to specific individuals

Information We Collect

For Business Users (Account Required)

When businesses sign up for CallSafe, we collect:

• Account Information: Email address, name, and password
• Business Details: Company name, website URL (optional)
• Payment Information: Billing details processed securely through our payment providers
• Usage Analytics: Call volumes, connection success rates, and service usage metrics

For Customers (No Account Required)

We collect the absolute minimum to provide calling services:

• Technical Data Only: Browser type, connection quality metrics
• Call Metadata: Call duration, connection success/failure (not linked to individuals)
• Source Tracking: Which website page the call was initiated from (for business analytics)
• No Personal Data: No phone numbers, names, email addresses, or identifying information

How We Use Information

Business Information

• Account management and authentication
• Service delivery and technical support
• Billing and payment processing
• Service improvements and feature development
• Legal compliance and fraud prevention

Technical Data

• Maintaining call quality and connection reliability
• Aggregate analytics for service improvement
• Technical troubleshooting and system optimization
• Security monitoring and threat detection

Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer personal information to outside parties, except:

• Service Providers: Trusted third parties who assist in operating our service (hosting, payment processing)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In the event of a merger, acquisition, or asset sale

Important: Customer call data is never shared with businesses beyond the call itself. Businesses cannot access customer identity, contact information, or personal data through our platform.

Data Retention

• Business Account Data: Retained while account is active and for legal/tax purposes after closure
• Call Metadata: Aggregated, non-identifying call statistics retained for service improvement
• Technical Logs: Retained for 90 days for troubleshooting and security purposes
• Customer Data: No persistent customer data is retained after call completion

Security Measures

We implement industry-standard security measures:

• End-to-end encryption for all voice communications
• Secure WebRTC protocols for call transmission
• Regular security audits and vulnerability assessments
• Access controls and authentication for business accounts
• Secure hosting infrastructure with data encryption at rest and in transit

Your Privacy Rights

For Customers

Since we don't collect personal information from customers, there's no personal data to access, correct, or delete. Your privacy is protected by design.

For Business Users

• Access: Request access to your account information
• Correction: Update or correct your account details
• Deletion: Request deletion of your account and associated data
• Portability: Request export of your account data
• Objection: Object to certain data processing activities

Cookies and Tracking

We use minimal cookies and tracking:

• Essential Cookies: Required for basic service functionality
• Authentication Cookies: For business user login sessions
• No Tracking Cookies: We don't use advertising or tracking cookies for customers
• Analytics: Aggregate, non-identifying usage statistics only

Changes to This Policy

We may update this privacy policy periodically. When we make changes, we will:

• Update the "Last updated" date at the top of this policy
• Notify business users of material changes via email
• Post prominent notices on our website for significant changes